IQ Chat
IQ Chat is an AI-powered customer support platform that handles inquiries around the clock. It interprets questions using natural language processing, provides accurate answers from your knowledge base, and guides users through multi-step processes — all without human intervention for routine requests.
What IQ Chat Actually Does
IQ Chat sits on your website, portal, or internal tools and fields customer or employee questions in real time. It pulls answers from your documentation, FAQs, and business systems — handling everything from account inquiries to troubleshooting guides. When a question requires human attention, IQ Chat routes it to the right person with full context. Over time, it learns from interactions to handle more scenarios and improve response accuracy.
Key Capabilities
- 24/7 automated responses drawn from your actual knowledge base and business data.
- Intelligent escalation — routes complex issues to human agents with full conversation context.
- Supports customer-facing and internal use cases (IT helpdesk, HR inquiries, onboarding).
- Continuous learning from interactions to improve accuracy over time.
Typical Results
Organizations using IQ Chat typically see a significant reduction in support ticket volume, faster average response times, and improved customer satisfaction scores. By handling routine inquiries automatically, your support team can focus on the complex issues that genuinely require human expertise and judgment.